This equipment servicing sector is particularly dependent on highly knowledgeable, prompt service. One or two wrongly-delivered pieces of equipment or late arrivals can not only result in a lost customer, it could literally affect a life.

If your company is determined to prevent such incidents, we invite you to learn more about Agentek’s Mobility Results Management solutions, all designed to assure the right equipment is delivered and serviced right on time. 

Field Service

Now your mobile technicians have the accurate information they need to provide outstanding service, precisely where they need it – in the field. Agentek’s Field Service solution generates detailed work orders that include customer, equipment, and other critical data.

Workers can access additional data from backend systems if needed, such as repair history, equipment instructions, and more. Particularly relevant in certain medical facilities where network coverage can be spotty, workers can use their mobile devices to fix the problem the first time with no connection needed.

Workforce Optimization

Agentek’s Workforce Optimization assures that skilled technicians still arrive at originally scheduled times, even when the unexpected happens. This dynamic scheduling solution optimizes and swiftly recalculates routes and schedules based on technican skill sets, travel time, SLAs, onboard parts, and other performance-based metrics.

Automated Vehicle Location

Medical and scientific equipment is costly. Keep track of this valuable inventory even when it’s miles away in a delivery vehicle, with Agentek’s Automated Vehicle Location solution. GPS-based monitoring provides a real time view into vehicle location, driver behavior, and more.

Proof of Delivery

Designed to deliver time-saving expediency for your customers, Agentek’s Proof of Delivery solution allows drivers to electronically capture signatures, handle payment transations, and other customer account actions right at the point of delivery.