Reliable Support Right When You Need It.
Just like your Agentek mobility solution, Agentek Support is designed to help you confidently field the unexpected. Forgot the next step to capturing a customer signature? Did carrier service suddenly drop in the middle of a transaction? Need to replace a lost handheld ASAP?
When what can go wrong will, Agentek is there to make it right – fast. We offer two levels of support for your IT and field end user needs:
Agentek Support Services
Software support is automatically included with your Agentek system or application maintenance agreement. It offers complete technical support to your project and IT teams, including:
- Troubleshooting and incident resolution
- Timely software updates and major upgrades to the most current feature set
- Self service tools, like our online knowledge base of FAQs and technical tips
- Alert monitoring system for visibility into the state of your system and end users
Field Direct Service
This support package offers direct field support to your end users when and where they need it most – out in the field:
- Field service and application process support
- Carrier-related questions, issues, and troubleshooting
- Hardware-related questions, issues, and troubleshooting
- Optional next day hardware replacement (available with Spare Pool Service)
No matter the support package you choose, you’re guaranteed fast and reliable support, twenty-four hours a day. Our customers have access to:
- Full call center functionality
- Ticket reporting and archival
- Self Service tools
- Online Ticketing System
- Online Knowledgebase
For more information about our support programs, contact Agentek Technical Support today.
